Question 1

What exactly do I get with a custom website?

Accepted Answer

A website built for you, not squeezed into a template. We handle the design, build it with proper code, make sure it works on every device, set up the technical stuff so people can find you, add a contact form, and deploy it to your domain. You get the full source code. No lock-in, no page builders.

Question 2

How long does it actually take?

Accepted Answer

Most sites are ready within 48 hours of getting your content and feedback. The real bottleneck is usually how fast you can send us your text and images. Once we have everything, we move fast.

Question 3

What do I need to provide?

Accepted Answer

Your text copy, any images you want to use, and your branding if you have it. Logo, colours, fonts. Do not have photos? We can help source stock images. Not sure what to write? We can give you a nudge in the right direction.

Question 4

What if I hate the design?

Accepted Answer

Then we fix it. Simple as that. Every plan includes revision rounds. We keep tweaking until you are happy. And if you genuinely are not, we will refund you. No hard feelings.

Question 5

Will it actually work on phones?

Accepted Answer

Absolutely. We build mobile first, which is a fancy way of saying your site will look great on a phone, a tablet, a laptop, and a big monitor. We test on all of them before launch.

Question 6

What happens after the site goes live?

Accepted Answer

You own it. Full stop. If you want ongoing updates, we can set up a maintenance plan or add a CMS so you can edit things yourself. All plans include email support for 30 days after launch. If something is not right, just shout.

Question 7

What is the difference between the custom service and the Starter Kit?

Accepted Answer

The custom service is us doing everything for you. Design, build, launch. The Starter Kit is a DIY template you customise and deploy yourself. Same modern tech stack underneath. Think of it as a full service restaurant versus a really good recipe.

Question 8

Can I upgrade my plan later?

Accepted Answer

Yep. Start with Starter, move to Business, go all the way to Enterprise whenever you need. We will credit what you have already paid toward the upgrade.

Question 9

Do I need to sort out hosting?

Accepted Answer

Enterprise plans include 1 year of hosting. For Starter and Business, we recommend Vercel free tier. It handles most small business sites without breaking a sweat. We will help you get set up.

Question 10

What payment methods do you accept?

Accepted Answer

All major credit and debit cards via Stripe. One payment, done. No subscriptions or recurring charges.

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